WHO WE ARE

We have a complete quality control system. Before each batch of goods is sent to overseas warehouses, we will conduct a full inspection or random inspection to ensure that the products meet the quality standards of European and American countries. For goods damaged during transportation, we will provide reissue or refund services to ensure that every customer can gain value from us.

We have overseas warehouses in the United States, Canada, the United Kingdom, Germany, and Australia. We can provide one-piece shipping services for local lighting stores, hardware stores, designers, and online shop owners on the Internet.

At the same time, we can also provide customized services. If you have unique ideas or customers have special customization needs, please contact us to help you realize your ideas.

We will continue to upload our new designs and new home decoration concepts. Welcome to follow us and share your ideas and needs with us.

At Newrays, we're committed to providing exceptional customer service to ensure your satisfaction every step of the way. Our dedicated support team is here to assist you with any inquiries, concerns, or feedback you may have. Whether you're seeking guidance on product selection, tracking an order, or need assistance with returns or exchanges, we're here to help. Please don't hesitate to reach out to us via the contact form below or by any of the other methods listed. We value your business and look forward to serving you.

Domestic and International Shipping

We try to ship as quickly as possible. Orders usually go out within 4 days of ordering if all the items are in stock, most times much quicker.If not,it'll be a week delay.

However, during peak times (new releases and holidays) you will need to allow a couple more days for processing. PLEASE NOTE: once your package hits the post office, we CANNOT CONTROL where it goes,however we will give you a tracking number.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

We have warewhouse at {The United States } {Canada } {the United Kingdom } {Germany } and {Australia },It will take { 3-15 } workdays to be delivered due to destinations.

For customers from other countries and regions, please feel free to contact us and we will customize a suitable logistics solution for you!

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Refunds are processed within 7 days from when we receive the item(s).